My friend and I ate here last night for dinner. When we arrived at 730, it was really crowded and no one came to take our name down. We finally went to the cashier counter and waited a few minutes before the frazzled manager wrote our name down (I appreciate that he put our name before the people who cut us in line). He encouraged us to walk around outside for half an hour before our table was ready.
We came back half an hour later and got seated at a table that he cleared as we sat down. I ran all the way back to my car to put more money in the meter and came back, and there were no menus or water at the table. I got menus from the front myself and it was another ten minutes before we ordered. Ten minutes after that water arrived. The people beside us told us the servers had lost their check and they had already been there a really long time. We decided to just stick it out, since we'd already invested nearly an hour and were already really hungry.
She ordered the tom yum soup and the crazy noodles with beef, and I ordered the bulgogi. Food service was pretty slow, since it was really busy. When our food did arrive, her noodles had chicken instead of beef, so they had to remake it (since she didn't like the chicken in the soup). The bulgogi was okay--more like a stir fry than actual korean bbq. We finally left around 945, more than two hours than when we first arrived.
Overall, the food is okay but not worth an entire evening waiting. I got the impression that the staff was mostly frazzled and confused. The manager was nice and apologetic, constantly thanking us for our patience and for waiting. Apparently other people just got up and left when service was too slow; the waitress came out with their food and they were gone. She complained about it super loud--I could hear her all the way in the kitchen yelling about it. I don't think I'll come back.