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  • ***DO NOT USE CENTURYLINK*** The Customer Service provided by Centurylink is TERRIBLE! Every time you have to call them you are placed on hold many times and your call will be transferred several times. Each time your call is transferred you have to explain your request to the new person on the phone. Nobody puts notes in the system and they will not have a record of you calling in before. I moved out of my residence on 1-20-16 and called to cancel my service. It took 30 minutes of hold time to request the cancellation. It turn out that my service was not cancelled and I was billed for February and March because I was on auto-pay. I called on 3-31-16 to request a refund and cancel the service again. They told me that they had no record of my call in January, I was placed on hold several times and transferred to 4 departments. It turns out I was still not cancelled but they were able to find a record that new service was established by someone that moved into my old address so they agreed to give me a refund for 2 months. Now here is the kicker... I won't get a refund until after May 7th 2016! The reason they gave me is that "It is their system" I was so frustrated after being on the phone for 45 minutes with them, that I just hung up. Please save yourself some frustration by using another provider, even if it costs a little more.
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