Jim, the owner, promised me a crew of three and that the cost of the move would not exceed $700 no matter how long it took to accomplish. Only two movers showed up on moving day and the lack of a third mover caused the day to stretch to about 10 hours. When it came time to pay the bill, Jim "forgot" that he had told me there would be a $700 cap on the cost. I had procured cash to cover the cost and the tip, but the additional fees caused me to have to use my credit card. Using my credit card incurred another 2% fee bringing my total to almost $900.
Followup:
I had an admittedly overly large desk that was left in the garage and not put in the house. Jim came out personally and got as much of the beast as he could in the house. We were stymied by part of the desk being 1/2" larger than the doorways. Kudos to Jim for making it as right as he could. He apologized for not contacting me about the third mover the morning of the move and was professional and pleasant throughout.