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Originally went to the Durango location in Centennial to do my upgrades, and as you can tell from my previous review, that did not work out. So part 2 takes place at this Centennial 95 location.
Contact
Immediately greeted and signed in as soon as we walked in. +1. 30 min wait, no problem. Oh bit wait, 10 mins later we are called up +1 again. Our CS rep is Leah. She's rocking Super Stars like us, what.
The plan
So since the visit to the last AT&T, we did more shopping, and the other lines were upgraded online. The plan today is to upgrade the 2 remaining lines, but I had changed my mind about the device I wanted. Leah informed me that I could take my time and that she will go forward with the upgrade of my wifes device.
Leahs patients
For about 15 to 20 mins, I spent my time analizing my choices. I've done my reviews, so I know what I want, but I had the hardest time contemplating the best device to go with. Throughout this time, Leah gave me my space. No pressure tactics to sway me to any specific device, and no interruptions while I took my time.
+10
The phone
I finally made a decision for my device and was offered store credit for my trade in. With this we purchased 2 cases, 2 screen protectors and a wireless charging dock. On top of that, Leah transferred the data from my old device to the new one. Applied the screen protectors and cases, while she explained answers to any of our questions. +20
Conclusion
Happy, as simple as that. Came in to do what we wanted. Received more than expected, and left without the feeling of being hassled. Despite the rush of many last minute shoppers, this experience was surprising my smooth.
Why 4 stars?
Leah had to cancel a Direct TV service set up that I felt was put on to me the night before. But it was all made up with her awesomeness. Gotta be those Chucks lol. Happy with the update experience.
Go see Leah, we definitely will when and if we need anything AT&T.
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