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| - I'm going to list my issues with this hotel below in a manageable why so I don't sound like a psycho
Quick synopsis -I went for a wedding, billing was a mess, staff could give less then a crap, and really I expected better for a Hilton.
Bottom line : The best part of the hotel ASIDE from the great wedding ( which was not at the hotel) was the little bottle in the bathroom of Peter Thomas Roth lotion.
1-when calling this hotel you get funneled into a general call center , I'm all for diversity but if the person I'm speaking with and I cannot understand each other to the point of misspelling my easy 6 letter last name.Please have your customer reps speak English fluently.
2- when I call back through the general call center to make a change my room a few weeks later, I wanted to go from one suite to two adjoining rooms, after trying the call center I got frustrated said goodbye due to language differences and spoke the hotel operator who gave me to the night manager, who bent over backwards to MESS UP MY RESERVATION.He was kind enough to secure for my party two suites adjoining, at $700.00 for one night. And no ,not one person I spoke to could talk something comparable off our rooms like they would had I gone with the regular room rate with the bridal party.
3-one week prior to the wedding I call to get my room total due to splitting price with friends, and I find out bout the 700.00 bill and the adjoining suites.At this point I lose my head , speak to some one in sales , explain my name is still not correct (each time I call no one can find my reservation, until I spell my name incorrectly) , the two suites are in correct. Sales said they would take care of everything. Fixed my name, to adjoining regular rooms etc.
4 -Upon arrival - name STILL wrong leads to check in confusion. Total of bill wrong for correct room choice, when asked for receipt front desk says I don't need one, does not explain difference in bill total. The gal is too busy talking on a personal call, doesn't give me check in bag from bride and groom until I'm boarding the shuttle to wedding service!!!!!
5 - As I was leaving this hell hole, I had my overnight bag, and tote over my shoulder with a friend with about the same luggage in the elevator. We reached the bottom floor attempted to vacate the elevator , but couldn't because a bellboy with food stuffs barged in and huffed and puffed when we asked to leave the elevator.
Final thoughts- The bill did get sorted, but frankly the complete visit from beginning to end really was stressful and not what I thought a stay in a Hilton hotel would be like. Nothing at all but confusion and terrible service. The rooms were clean but nothing special. I will never ever stay in a Hilton Hotel ever ever ever again!
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