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| - This restaurant essentially stole my money!!!
First of all, I placed the order at 7:50 pm online and the confirmation said my pizza would be ready by 8:30. The pizza got here at 8:40 so a bit late but no big deal.
Then I went inside to realise that my "double" order of chicken bites was just a single! I immediately called them back, so they were aware of the issue by 8:45pm and the restaurant is supposed to close at 11pm so I was calling back more than 2 hours ahead of closing time. However, according to the assistant manager who I spoke with, the delivery guy had now gone home for the night so there was no way to get my 2nd order of chicken bites out to me this evening. Nor could they deliver me the chicken bites tomorow, or the day after that because apparently they don't deliver on Mondays or Tuesdays either.
I spent $51.46 for 8 lousy chicken bites and a large pepperoni pizza that was dry and salty. For a place whose namesake is "Boston PIZZA" the pizza was like a frozen pizza reheated in their ovens, pepperoni was cheap and overcooked. The pizza was honestly really gross.
But back to the original story, I was offered as a condolence for omitting an order of chicken bites WHICH I PAID FOR, was to offer me 30% off a future order!!! When I said no, I don't' want to spend more money just to get something I already paid for, they offered me 50% off instead. Like NO. NO. Essentially they have just stolen my money and given me nothing in return. What about the chicken bites I ALREADY PAID FOR? I don' t get those anymore because they screwed up, instead, they get to keep my money and for me to maybe recoup some of it, I could you know, spend more money and order again? It's ridiculous!
This place is owned or managed or something by one of the guys on Dragon's Den- a confirmed multi millionaire investor. Why does he need to keep my money and give me nothing in return? For a place that claims to want to make their customers happy, they sure don't care about robbing them blind.
This was my first and last time ever ordering from Boston Pizza.
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