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  • Johnny Chang is a warm, honest, extremely knowledgable and effective hard working guy. I'm so glad he was the one to greet me fifteen minutes before closing on a stormy evening when on impulse I showed up at Lexus after being insulted and jerked over down the street at autonation Nissan ( following a week of emails with Nissan and an incredibly insulting three hours of fake negotiations that wasted my time just before I blew into Lexus I'm sure looking a little crazed.) I'm certain he just wanted to go home, but before he even knew if I were a viable potential buyer he sat me down in his office as if he had all the time in the world and treated me as such. No BS, he actually listened to me, found me options that met my wish list, gave me the honest expectations on pricing, and made my appointment for the next day. When he ran my actual numbers and saw I could have purchased anywhere I wanted and twice the car i was looking to buy , he congratulated me on my excellent fiscal health and never gave me the sleezy car sales treatment. Because he treated me with respect from the jump, he didn't have to grovel later. This was my first luxury car purchase to treat myself (im almost 50 y/o). I'm usually quite frugal and I worked very hard to get to this place in my life. I haven't felt like my business matters to anyone in years, customer service is a dying art. The entire experience was stress free and luxe from start to purchase. I got a fabulous deal on my dream car. If you are in the market for a Lexus I promise you Mr. Chang won't disappoint. I accidentally turned the windshield wipers on wash and gave him a face full of cleaning fluid and he's still super nice to me didn't phase him a bit.
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