I've been here twice since I moved here last year and both visits were positive ones. During my recent visit, I didn't make an appointment but luckily they were able to accomodate me. I had a haircut done with Melia and she did a pretty good job. She was able to get all the damaged area out and by the end of my cut I felt refreshed not having all that heavy hair on draping down my shoulders. However, I wanted more layers, ones that one be more visible, and she was unable to do it. I wish she was able to get the haircut I wanted based on the picture just as one of their former hair stylist had done during my first visit. Overall, this is a good place to get your hair done. Everyone's friendly and accomodating and I'll most likely stick with this salon while I'm here in Vegas.