I'd love to be able to review the #BestMattressEver, but I have yet to sleep on it because it never arrived.
It's now two full weeks after I ordered my mattress after a disaster in my home, during which time I've had no bed to sleep in. The bed is nowhere to be found and no one can tell me when it'll be delivered. I've spoken to many people at customer service including the "manager" Mario and no one at Brooklyn Bedding cares, and calls it FedEx's problem. I was lied to about when the mattress shipped, and in reality it was a full WEEK after I ordered before the actual mattress was sent through FedEx. I was also lied to by Keaton at customer service who said he "spoke to FedEx" and they guaranteed delivery on a date that has long passed. FedEx says that was never the case, and given my experience with BB so far, I'm more inclined to trust Fed Ex (which is a phrase I never thought I'd say).
You got your money so now I'm on my own right? This is a pathetic excuse for customer service. For a company that markets their mattresses with a hashtag, you'd think you'd care a bit more about social media and making sure customers are satisfied so they're not forced to call you out on multiple platforms because no one is doing anything about a serious problem.
"Sales manager" Mario (I use quotes because a manager doesn't speak to customers the way that he did) was rude and unhelpful. I'd love to cancel the order, but that would involve getting the bed delivered, waiting for it to be picked up, waiting for it to be shipped back and waiting for a refund. I've already waited long enough and want a bed to sleep on.