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  • Terrible customer service... Called one day to cancel my TV (the bill had almost doubled and I rarely watched the TV anyway) and just keep my internet. The man I spoke with was very nice and said instead of cancelling my TV he would add some promotional deals and it would drop my bill to $90. I also explained to him I would be moving in 3-4 months to an area Centurylink did not service so unless the bill would drop below $100, there was no point in keeping the TV service. Anyway, he sent me a confirmation email displaying all the changes to my service and bill. All that's well ends well eh? No The next bill I received was $130 and I assumed that was the bill for the month prior so I paid it not thinking much about it. Next bill $130 After spending about 3-4 hours on the phone with different people that "couldn't help me," they finally told me I had to sign a year contract to get the discounts. I explained to them not ONLY did the guy NOT tell me this, why would I sign a year contract if I AM MOVING in 3 months?? They finally told me there was nothing they could do and they could not remove any charges... so... I said ok just cancel the TV service. So they did. Well my internet stopped working as well... turns out they not only cancelled that too, they failed to tell me I would have to get a separate router because that router I had only worked with the TV service. Oh yes and they charged me for the new router. By this time I am just over them, and I am moving in a month anyway. So it gets even worse.. the last day of June I return the new router (because im moving and cancelling all services) and they give me a confirmation saying I have returned all my equipment and my service has been cancelled. Funny thing is the guy never actually cancelled it and they billed me yet again. Not to mention my service would occasionally go out and or mess up, and I would not be able to use the TV or internet. Needless to say I think they are actually WORSE that cable. If you have ATT UVERSE in your area they are amazing. If for some reason your service stops working they will reimburse you for the days you miss, and also send a technician to your house that day. Great customer service and great rates.
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