I hate using U-Haul in Ottawa. The staff is consistently slow, rude and never seem to have their shit together.
I was helping my brother move and had to order a moving truck. Unfortunately only U-Haul had trucks on his move date. When I ordered a truck from U-Haul they sent me to this location and I was a little worried due to my last few dealings with them. When I got here I saw 1 person working and 5 people in line ahead of me. This would probably take over an hour to process up in Ottawa. Seriously!
Not even 10 minutes goes by and I'm out the door with THE nicest person I've dealt with at U-Haul. He gives me a heads up that I need to be back by 1pm and I tell him there is a possibility I maybe late because of traffic on Queen St but I'll leave 30 minutes early.
Sure enough I'm late and when I arrive he tells me it's no problem as someone else finished early and dropped their truck off so he was able to give that truck out instead of mine!
That was one of the most painless truck transactions I've ever had and the staff is really friendly.