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  • The only reason that I signed up my first membership at Sam's is a Groupon deal which brought me unpleasant shopping experience that made me never want to revisit. I went to customer service desk to set up my membership. The staff there is incredibly... unfriendly. You might think that new members will receive the best service (because they want to hook you in). Unfortunately that is so wrong. I was told that I have to present a proof of my current address. An online bank statement doens't work. Then I had to drive back home to get the paper work. Would you believe it? An hour after, I was finally able to shop in the club and sadly found everything there was even more expensive than the local walmart - which is just 1 min drive from the club. Btw, parking is terrible. A couple of days later, I seemed to forget the terrible service I received there and decided to drive by Sam's club for its cheap gas. When I was at the pump, holding the nozzle, and getting ready, I can't find my membership card in my purse, it was 8:29. The gas station employee was standing nearby telling me I have one minute left. When I finally found my card, went to insert it into the card slot, the employee nearby MANUALLY shut down the machine, telling me: it's 8:30. I was very upset. I wonder how hard it is to give me one minute to just finish fueling. How much trouble would that bring him? What is more annoying is that: he was actually laughing at me? There are so many choices out there for good deals. I will never set my foot near Sam's club again.
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