Conflicted about this review... customer service was amazing but the food fell short. When we arrived we were seated but that's about it. No one came to give us water or take our order for around 15 minutes. We were given free drinks for the inconvenience. We ordered head on shrimp in garlic sauce, crawfish in cajun, and snow crab legs and king crab legs in the shake sauce. The shrimp they gave us were head off and in cajun. When we mentioned it, they brought us the correct shrimp, let us keep the other shrimp. The appetizer sampler we ordered was overcooked. The garlic sauce had no garlic flavor and tasted like nothing but heated up oil. The king crab legs were overcooked but the snow crab legs were cooked perfectly. They brought us a new bucket of snow crab legs since we told them not to waste another batch of king crab. The new bucket of snow crab was delicious and the shake sauce was to die for. The crawfish were nasty but understandable since they were not fresh and out of season.
Overall, amazing customer service but food is so-so unless you get the snow crab legs or shrimp in the shake sauce. Also the Mala sauce is not as hot as they advertised but it is very very tasty. I will be giving them a second chance since we went on opening night and because they were short staffed, others were helping in the back.