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| - My review is for the professional followup from Don Hess, Le Hess, and Jeff Porter. My son got into an accident where his car was not drivable so it was brought to a tow yard. Glad to report he was not injured. Since my son attends the university and us living in California, we were not familiar with the area, so I resorted to yelp for auto body shops. Because of the positive reviews I contacted ABC Auto Body and told them to expect the car for assessment since it was towed away. After contacting my insurance, they stated that ABC was not part of their authorized providers so I changed my mind and went with another facility on their list. The next day, Mr. Hess contacted me and inquired about the car. I told him the story and he assured me that I can contact any facility for repairs. He calmed my fears about not using the insurance's shop. (An insurance firm has their preferred locations so that they can deal with the repairs under their requirements, for example they rely on the shop to assess the damage and that an adjuster is not required). I felt confident that with Mr Hess's experience that he was watching out for my best interest. Since the car was still at the tow yard, I contacted my insurance to re-route the car to ABC Auto Body. Mr. Hess and his staff contacted me every day to update me on the status of our car. He was very honest that it might not be repairable. and to wait for the insurance adjuster's final report. In the meantime, I had to email the necessary paperwork to ABC Auto Body which was very easy to do. Although my interactions was done over the phone, the customer service I received was outstanding. A couple of days later, the report came back and insurance deemed the car totaled. Before contacting my insurance to retrieve the car, they waited for my son to gather his belongings. Thank you Mr. Hess and staff for the great customer service! I highly recommend ABC Auto Body!
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