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| - Until recently, I would rate this place 3/5 because it was a decent place to get cheap food. It's no longer cheap in the realm of HK cafes. They've increased the prices with no improvements to anything: service, food, decor; so I don't know what the increase is for. In these types of establishments it has become the norm to be charged extra if you want the cold version of a drink, i.e. Milk and lemon tea. Usually it's $0.50. This place first increased it to $0.75 and now it's $1.25. That's over 100% increase in the last couple of years. Is ice in high demand? Because you don't get much more drink. Test out the volume between cold and hot. You'll see. Most recently, breakfast for 3 cost us $42 for take out: 3 dishes and 1 egg sandwich.
Quality is debatable. You'll see a lot of Asian people raving about the Hainan chicken. Personally, I don't get their fascination with this dish and I'm Asian. I'm born in HK! It's chicken with rice and the chicken fat is cooked in the rice. I don't find it a big deal, especially cut of meat you get (it's only dark meat). Generally speaking, most dishes drown in rice.
The service is rudimentary: seat you and bring you food. If you need anything, wave. Don't ask for anything special because they won't do it, ie leave out certain ingredients. Some of their "policies" baffle me. I ordered take out once and they forgot a dish. I get home, noticed and call them. They said they'll take my number down and credit me. I return another day and I don't feel like that dish anymore so i wanted the credit to be applied on something else. What they forgot was a breakfast item and it was now, lunch. They refused citing that it's a limitation with their system. I have to get the same thing as last time.
Lastly, they only take cash. Some of their other locations take debit, which is a real inconvenience when you forget which one takes modern payment. We all know why they take only cash as well.
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