I was referred to them by my vet for my puppies fractured leg. I called and asked them to give me a ballpark figure of how much the surgery would be and they said between $2600 and $2800 nearly 3 times what a general practitioner vet had quoted us. Then I was put on hold after I asked when could I schedule the surgery, the woman got back on the phone and said "I know this sounds bad, but until we know how you are going to pay we won't schedule the surgery. No it doesn't sound bad, it is bad!!!!.All these people care about is the money and not your pet.I went else where for a fraction of the cost.