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  • Before a couple months ago, I think it might have been 30 years since I stepped foot in a JCPenney. I can remember, as a child, going with my Mother and Grandmother to the location, long since closed, in downtown Seattle. I remember going up and down the elevator and every year having our picture taken with Santa. Maybe I have grown into being a JCPenney shopper or the stores have changed but for whatever reason, after a long vacation from JCPenney, I find myself really liking the whole shopping experience. They have brands that I know, really reasonable prices and the staff is genuinely friendly and helpful. It has been awhile since I have been measured for a fitted dress shirt. I asked the first salesperson I saw if it was possible to be measured. She introduced herself, said her name was Elizabeth and much to my surprise had a tape measure in her pocket. Elizabeth was knowledgeable, super friendly and it seemed like she genuinely wanted to help me. I thanked her and she wanted me to know that her and her CEO wanted JCPenney to be my favorite store to shop. Elizabeth was not the only one who was friendly, but whenever passing any employee, they made it a point to smile, say hello and ask what they could do to help. I know that recently, JCPenney have made some decisions that have not been very popular, but whoever made the decision to bring customer service back, needs to be commended.
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