Updated again on 5/24/18:
Horrible! Again, they are always out of breakfast items. I just don't understand it. Why can't they ever keep enough egg soufflés ready and available? And there has been no response from management about my complaints either here on yelp or the ones that I've made in the store. It's so frustrating because in Gastonia there aren't really a lot of places to go and get breakfast. I know, I know I should be making my breakfast at home but like many of you I'm often in a hurry. I wish there were more breakfast options in Gastonia. If somebody would open up a restaurant that served halfway healthy breakfast items they would make a lot of money.
Update: i'm downgrading my rating from 2 stars to 1. This Panera bread makes me so annoyed in the morning. I order from the mobile app in order to have my food ready when I get there. 9 times out of 10 they never have the egg soufflés ready. The problem is they still have them available on their website. So I order expecting my food to be ready when I get there. But then I sit there and I wait and I wait and I wait. After going past the time that it's supposed to be ready I ask them where is my food? They say oh we are out of egg soufflés. So no one was going to tell me that you're out? You just see me sitting there and no one says anything. This is like the fifth time this is happened.
So the first thing I will say about this location is that the employees are very friendly. After that it is extremely disappointing to come into an establishment that is known for breakfast and for them to always be running out of or be out of items. For instance, the soufflés - they never make enough. And when you ask for them they're always "in the oven". Fruit cups are rarely available. They never have enough people working up at the register. Therefore the lines are long. I don't understand how you can be a business that is known for breakfast and always be running out of things.