I should have looked at Yelp before I stopped here to have a flat fixed. While the clerk was friendly and courteous, I wasn't savvy enough to realize "as quick as we can" was vague, cover my ass, language for "you'll be here forever."
I waited an hour and then asked again when they'd be able to start on my car. Given that they have a huge sign up that they have "THIRTEEN BAYS," you would think that service would be prompt. After an hour and a half, they still hadn't even pulled my car back.
I came to Yelp to look for a Plan B and saw the terrible reviews for Pep Boys. I'm now at Walter's - a one bay garage - and they pulled a car down from their lift to fix my flat. I'll be in and out of here in 20 minutes.
I will never go to Pep Boys for work again.