Visited this office some years back, so I'm going on a sketchy memory. Had a skin bump that wasn't going away. Arnold applied a cold laser to remove it. Hasn't returned, so I'm pleased with the outcome. As far as wait times, staff courtesy, etc. etc. nothing sticks out in my mind, so it must have been "business as usual" in that respect. I do remember Arnold being a very straightforward, Mr. Spock kinda guy, which might appeal to some but not others.