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  • I used to live close to this location and I'd get Carne asada fries at least once a week. The same 2 guys were always working. They always provided great customer service and quality food. I would have given those guys the highest rating. Unfortunately, I moved away so Ive only had a chance to go 3 times in the last 2 years and those guys were not there. Each time I've gone there has been a rude Hispanic woman working. Her attitude and unprofessionalism wouldn't be enough to deter me from coming again or cause me to write this negative review; However, I have had a terrible experience with my food all 3 times I've gone. The first time, I found a whole rubber band in my Carne asada fries. I took them back with the rubber band still in it and got a refund. I waited a couple months before going back and when I did I found a broken rubber band in my Carne asada fries. I couldn't believe that happened to me again. I mean, they were either doing that to me on purpose or are extremely dirty and careless in the kitchen. The woman refused to give me a refund and said they'd remake it. I ended up just leaving without my money or food because I don't trust people to remake my food especially when I can't physically see into the kitchen. It had been almost a whole year before I finally went back. I figured they'd have different employees by then but I was wrong. I ordered my Carne asada fries anyway. While eating them I noticed a lot of little black flakes but didn't think anything of it until I found a bigger piece and realized it was plastic. There were pieces of black plastic in my food! I didn't even complain this time I just threw my food away in front of her and left. I will NEVER go there again. I don't know what is going on in that kitchen but it is completely unacceptable.
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