We had time today before a doctor appointment and decided to have lunch along the way. I grew up eating OG as a child and was happy to go for lunch again.
The hostesses made a great first impression by running and opening the door for us before we even got up there. She was very friendly and when we were seated, I asked to change tables because I would rather sit at a booth because of my back problems. She kindly obliged, and was very courteous about it.
Our server was very cheery, made us laugh, and made sure we had everything we needed. I asked to have a different salad, and he accommodated my request. He was on top of everything. The manager even stopped by to ensure everything was nice. Everyone seemed to be happy being in customer service and that is very refreshing to see. I too am in the hospitality business and I can tell that the management is doing what is right to make sure their staff are happy and it reflects in how the staff are with guests.
To corporate, you need to let your employees at this location know that they are appreciated and the smallest details to service with a smile go a long way.
Thank You especially to the kind hostesses and server and food runners for doing a great job.