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  • Definition of bad customer service to a T. I dropped my iPhone 5s and the screen went black immediately. The phone would vibrate and make noises when connected to the ribbon, but the screen is just dead (but no cracks or anything). I do not have insurance through my carrier, so I went to the Apple Store to see if they could do anything since the phone was only a week past the 1 year warranty date. I sat there for about an 1 hour before a "genius" was able to attend to me. I told them that I suspect it was only the screen/LCD, but he dismissed it right away without even testing it. He attempted 2 iTunes restore, which did not work. He plugged it to a device that's supposed to check how much battery the phone is pulling and told me that it was not enough (mind you the phone has been sitting unused for 2 weeks prior to this), and that it must be the battery. He took it to the back and came back with the worst news, the motherboard was damaged and the phone is virtually irreplaceable. He quoted me $260 for out of warranty replacement for a refurbished 5s. I took it to a repair store and was told that: 1) they might be trying to fry the logic board by doing multiple resets on it when it wasn't needed. 2) they did not put the bottom screws back on my phone before giving it to back to me. 3) this was "one of the worst jobs Apple has done." If you don't have Applecare, unlimited hours/money to waste, or the patience of a saint, do yourself a favor and go elsewhere. They will not be able to diagnose the problem properly, and definitely will not be able to fix it.
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