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  • Came in last night for my gfs 21st birthday. We had dinner at yard house and the plan was to have drinks and dessert here after.... We should have just stayed at YH. My Gf had a reservation all set up, they even called to confirm with her a few days ago. When we all arrived they took us to a table and we heard one of the hostesses telling the server "they didn't even have a reservation" it's not like we needed one, there were maybe two tables in there that were occupied, and for good reason... I've dinned at the sugar factory on the strip before so I was very surprised at the horrible service we received at this location. The server never told us their name and the GM refused us his card. Our table was being completely ignored. I've been in the restraunt Industry for 13 years now and how we were being treated was completely uncalled for. I told the server a few times to bring out my gfs birthday dessert because another table got there's but nothing. It never happened. It really put a damper on the night. There are so many places in Vegas especially to celebrate your 21st and we chose here... But we will never make that mistake again. I would be much happier paying full price for the other location or somewhere else entirely.
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