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  • AMAZING Food, but HORRIBLE customer service. They are always very busy & only have 1 register that works and a very few employees working. It is so ridiculous because it is always so packed the line goes all the way outside. I don't understand if they want customers to keep going and to expand their business they should really try to make things easy & convenient for the customers. The girls working there recently are extremely rude, especially a short Hispanic girl. I went in at 10:55 a.m & they do not open until 11 a.m. She saw me come in she didn't even greet me but told me I had to wait until they open at 11 a.m. I said ok than 2 minutes later a huge family comes in, it still wasn't "opening time" and the other worker helps them and I was right in from of the line and she completely ignored me & didn't ask if I was next or needed help, which was extremely rude. The other employee who told me they weren't open yet and I had to wait saw the entire thing happen and didn't tell or correct the co-worker when she helped the other instead of me because I was there first. I have been a loyal customer since they opened up at west gate but due to the horrible customer service they been having lately I will no longer be going to Shanes & do not recommend anyone to go there. Go spend your money somewhere else where they have Good food & Good customer service.
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