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| - WARNING: Long rant!.
My experience yesterday was such a big chaos and annoyance!! I brought my friends here for dinner who are on vacation here in LV.
The staff don't know how to pay attention! Waited about 15 minutes on the line. When we finally got there, the staff are serving different customers at a time! They don't pay attention on who's next! Felt bad for the old grandpa in front of us.
Two ladies were served first before him. Then they were going to serve us next, missing him again, i said, hey, this grandpa has been here waiting to be served.
I ordered a grilled meat platter for $22.95. I asked the lady if rice is included in the platter (HEY it should right!! Especially pinoys! Who eats bbq without rice?!) But thought Id still ask. She said yes it's included. She then asked if we want soup or naked salad, since its also included. Soup with meatballs?! EW. But if its included why not. We got to the cashier and she was charging us $27.95 for the platter, im like, i thought it's 22.95. She said, with the rice and soup, it's 27.95. OK.. the lady didn't told me that! I asked if rice is included in the 22.95 platter, she said yes! She didnt mention that at at all! I mean $5 is no biggie, but because Im already pissed off by how super unorganized they were in the beginning, every little mistake will make me mad! UGH!
This is what really annoyed me and ruined my day.
My friend asked the cashier how to get a suki card to start getting points. She instructed her where to go and that once she got the card, she can come back with it along with the receipt. Guess what. She got the card, she came back with the receipt, and the cashier told her, "Oh ma'am, sorry, we can't do it anymore" WTF! She came back to the table very pissed! She was embarassed. I was gonna tell that cashier off if my friend didn't stop me! Why would you tell one thing and then not do it! UGH!
They are pretty stingy when it comes to vinegar too! She originally gave us one small container of vinegar for the whole platter! We had to ask her to give us more. She added 2. We had to ask her one more time to add more! She add 1. REALLY! I was so pissed off! I want my vinegar on my rice and bbq so give me a bunch! Lol!
So with the platter, chicken inasal is super dry and tasted old! yuck! although pork Liempo and bbq's are good. We also ordered squid which is 2 for $14. They were bland. KAPUSO's squid is way better.
I hope the staff over here gets it together! I understand they're fairly new. But come on! Simple customer service skills, be nice, smile, pay attention, tell the truth, and don't be stingy on your sauces! GDI!
--endofrant--
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