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| - Visited Sunday 15th May, 2016 at 7p.m.
What an utter disappointment. I have been to college lounges that were better run by students with no experience in the field.
No Hostess/Host to greet you and help you to find your seat, I literally had planned to seat myself...
Chaos upon first entering...
When we walked entirely into the restaurant looking about one male server walked past us and disappeared into an opening in the wall...I decided to follow him since he was far too busy in the 10 person restaurant to stop... a female server emerged and offered for us to sit at the bar, which I refuse. If I had wanted to perch on a chair uncomfortably I'd have gone to a bar with an actual view instead if one facing a closed pool. There was also an empty table for two in the middle of the room which was clearly visible. The female waitress looked confused at my refusal and looked towards a male server no more than 10 feet from us who stated in a loud voice for the entire room you hear "Just give them that one, I just don't want to deal with it right now" he felt because the wall blocked him from our view...it also made us unable to hear him? What a complete and utter disgrace for a hotel restaurant, much less someone working in the service industry.
They were of course 'out of' the more expensive seafood offerings which we dismissed as expected considering the manners of their employes and the dismal vibe that encased the entire scene of diners.
As dinner began we ordered a bottle of wine and had two glasses of red brought to us as the Groupon came with it... however it was canceled before our main course as the significant failures horrified me enough to make reservations mid meal for another restaurant close to the area.
I ordered the salad and my bf ordered the soup. Mine was a salad out of a bag with goat cheese on top and all I tasted of the soup was tomato (why call it carrot soup?). For our appetizer we were given 1 springroll stuffed with mushrooms and goat cheese TO SHARE.
At this point I placed an online reservation to another restaurant, had we not had a Groupon I would have just left. The mains were brought out and looked nice. My medium rare filet minon was perfectly blue rare, and the duck my bf ordered was absolutely butchered, it was dry and disgusting... it truly broke my heart to see duck thus abused and poorly cooked as it is one of my favourite meats. For my blue rare meat I cut around it and gave my bf the center as he was thrilled and loves blue rare (I was too afraid to send it back as I was certain the 'bitch' they had commented on loudly was a patron and they were not above spitting in our food) . The dessert platter was the only saving grace, it was visually appealing and absolutely delicious.
Our female server (whose name I have forgotten) was nice enough, doing her best amidst the failure and was well deserving of her tip.
This was a very disappointing experience, as the hotels I have been to generally have amazing service and food.
I do not personally wish to return as the very class less behavior of the staff was incredibly unnerving and it's not an experience I wish to endure even for free...
But I feel we may return (as my bf wishes to give them another chance) a second time to judge if this was a fluke or indicative of this restaurants quality. Will they be able to increase their 1 star rating? We shall see...
Atmosphere- 2/5
Professionalism- 0/5
Server - 4/5 (female server)
Food- 2/5
General Service- 2/5
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