First impression of the business from the outside was it was very nice and very well kept. The first impression of the inside...VERY clean shop and customer service area. I called before we took our Jaguar in for repairs and ANDREW took my call and met us when we arrived with our Jag. ANDREW kept us updated throughout the repair process. We not only received our Jaguar running like new but it shined liked a million bucks. THANKS to ANDREW and the repair guys for taking such good care of our Jaguar.