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| - I am an easy customer to please. I've worked in customer service for as long as I can remember, and the last thing I want to do is give someone a hard time, because I definitely know what a pain in the butt that is.
But...
...Cruise America gave me a 30ft death trap. Between the leaking sewage, the main cabin door swinging wide open on a consistent basis DURING the drive (because it was clearly a badly broken door), the inoperable back door (MAJOR fire hazard), and the crazy swinging cabinets (many latches were broken so we had an uncontrollable problem with things flying out), it was hard to enjoy the trip itself. The RV would throw itself into different gears while going 65mph. This thing was seriously dangerous, and that's coming from someone that has driven some true pieces of trash in the past. It is not fun driving something that huge, let alone when it's falling apart in the process.
But that's not even why they receive a 1 star...
The cherry on top was my experience returning the vehicle. When I went up to customer service to let them know about the issues with the vehicle (honestly, I had a flight to catch and all I really wanted was a "we apologize for the inconvenience"), they shamelessly, blindly, and unjustly accused our group of smoking in the vehicle and hit us with a $250 smoking fee!!! When I argued, they quickly agreed to lower the charge to $150 (a "kind of smells like smoke" fee, I guess??). They kept us waiting for hours at both pickup/dropoff, and I had a flight to catch, so I couldn't keep waiting for the manager to go to the back of their shop to "discuss things" for 30 minutes at a time. I still CANNOT believe that I got charged for that (or that I paid it, really), but I will most certainly be disputing any charge that they hit me with. Really lost some faith in humanity with that experience overall (dramatic, yes, but they really were that terrible, I promise).
Listen, I know an RV sounds like a lot of fun and a great idea (and it is, in theory). But DO NOT use this company. You'll be setting yourself up for a really taxing experience from start to finish. Do yourself a favor and look for other RV rental companies or consider other options in general.
After all, vacation is supposed to be an enlightening and enjoyable experience, not an unsafe and stressful one.
IMPORTANT NOTE: this was not an isolated incident, we spoke to several people at both pick up and drop off and they had very similar horror stories. Many said it was their first experience with Cruise America (and, I'm assuming, last experience with Cruise America).
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