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  • My boyfriend gave me a gift card for a 2 1/2 hour massage. My appointment was scheduled about a month in advance since they were booked for anything sooner and they seem to be open for business only a few days a week. I agreed and booked my appointment for June 21st. While booking the appointment I asked if I could split the massage with my daughter since I didn't need a two 1/2 hr massage & they agreed. Upon my arrival on June 21st there were a few hiccups & some confusion while trying to get checked in. However the gal up front was kind and got everything resolved pretty quickly. I was greeted by Hannah Steinbach... I'm not sure if Hannah was upset about being at work that day or just simply hates her job but she was luke warm. "As if taking your clothes off for a complete stranger isn't awkward enough" Hannah was extremely un-inviting!!! I can deal with a great many things but bad service is not one of them. I wasn't able to get comfortable or relax for at least 45 min into the massage. The massage wasn't terrible & she had ok technique, but like her initial welcome... The massage & experience was "Luke warm!" Once I was finished & my 15 year old daughter was sitting in the waiting area waiting for me. Hannah walked us to the front. When I went to leave her with a $20.00 tip for my already paid for services. Miss Hannah says " am I supposed to split this between me and the other girl. I was in complete shock and utter disbelief that she had the nerve. " I thought to myself wait a minute smart one! "This is your career of choice and my services are paid for." A tip is complimentary & based on the services you provided, you should be jumping for joy that I'm leaving anything for your luke warm borderline rude invite & $10 a piece is what you're getting for the services you provided. But I didn't allow my alter ego to get the best of me, I just allowed those thoughts to internalize & said "Well Hannah, I don't have anymore cash can I put it on my bankcard?!?!? My dear Hannah proceeds to say "well I'll leave this for the other girl and you can leave me a separate tip!! Implying I leave her with $40.00 I called the following day to speak with the manager but the spa was closed so I left a message for someone to return my call, which of course no one did. I'll never return to this establishment!
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