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| - Unfortunately my husband and I ventured in here after turning down the 35 minute wait at The Yardhouse. Margaritaville was nearly empty.. It's a HUGE restaurant with a lower and upper level, and on a Saturday night I would expect it to be packed. Not so, there were maybe five tables in use. It all started out well enough. The place is visually entertaining. They've clearly spent a small fortune on the island-type decor and primo space viewing the fountains at Westgate.
That's where the good ended.
I was desperate for a steak after forgoing Yardhouse, so I was happy when I saw a basic sirloin on the menu. There were two "turf" options, and I opted for the non-teriyaki version. At $21 and some change I was hoping for a fairly decent steak, rare. (I clarified to our server twice just to make sure)
My husband ordered a simple Cuban sandwich.
The food took strangely long to come out, seeing how there was nearly no one there. When it finally did come out it was presented in an ok fashion. Although my $21 sirloin was a mere deck of cards size and suspiciously dark. I cut into the center of the steak to find a ragingly overcooked piece of meat. Annoyed, I began on my Caesar salad and fries which were incredibly ordinary but edible. Read: frozen fried steak fries and generic Caesar) The server came back to ask us how everything was, and begrudgingly I presented her with my so overcooked it was dry steak. She apologized and was nice enough, then promised to have another one cooked immediately.
10 minutes passes...
Husband has decided that his Cuban is really actually kind of crappy. The bread was stale and crushed, the ham, flavorless, all around it was just a really boring and terribly executed sandwich.
15 minutes passes....
25 minutes pass..
And finally the server returns. She says that when they were cooking my second steak "they botched it" and unfortunately they have no more steaks prepped for tonight. At this point I was full on crappy fries and my Caesar salad, and just said scrap it all. She tried to get me to order anything else.. I just wasn't having it. I wanted to go home and cook myself a steak.
Eventually the manager came out, and he was also desperate to "take care of us" and very apologetic. He and the server both seemed sincere, but I just wanted nothing to do with the place any more. No, I didn't want a free meal next time. No, I don't want a free slice of cheesecake. No I don't want coconut shrimp.
It was nearly comical after the groveling session had concluded.
Our server brought us our bill, my food removed of course, we paid, and got the hell out of dodge. We will never return to this place. A junky sandwich, insane time lapses between ordering and receiving, and they run out of steaks on a Saturday night at 7:30 pm? Ridiculous.
I'd advise anyone considering Margaritaville to go to any one of the other restaurants within Westgate. There's a ton of good ones, this one NOT being one of them.
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