This company is the worst I've ever encountered. Service has been out since last Wednesday. Had a repair scheduled last Friday. My original time was 8 am. When I called to confirm they said it was 8-5. No one called no on showed up. Called 4 times got 4 different stories. Spoke with a supervisor named Kyle who assured me the rescheduled to Saturday. It would be resolved. The tech assigned had to pass the job off to another tech who knew more. No one showed or called. Saturday afternoon I called again and Travis told me that some one was out and fixed the issue and closed the ticket. He would have to open a new repair ticket and the earliest repair date is Friday the 28th. My service went out on the 19th. I called customer service to cancel service because no one knows what the heck is going on. Ashley assured me that because I had been scheduled and the issue was not resolved they would put me in the rush que and move my repair date up. The tech would call with new date. So here I sit on the phone again waiting to speak to a supervisor. I've been told by Edillo that my service is scheduled for Friday and he has been looking for his supervisor for 21 minutes so far. This is beyond acceptable. This company is the worst. Raymond the supervisor can't help me or move up the repair date so I am canceling service. This company sucks.