I ordered online and got confirmation that it would be ready at 5:50pm. I showed up at 5:50pm and went to the carry out counter. The staff didn't acknowledge me. 10 minutes pass and I still haven't been acknowledged. The line was getting long and people were becoming impatient. At 6:15 (25 minutes after I arrived) a man behind me in line spoke up and said that he had been waiting awhile. They quickly gave him his to-go pizzas. What?! I STILL had not been acknowledged at this point and I'm going on 30 minutes waiting in the store. I had ordered online an HOUR prior. So now I'm upset and considering just leaving but I had prepaid for my pizzas. A second man in line behind me received his carry out order and left. A staff member finally asked what the name on my order was and I told them. They couldn't find it. After looking for a few minutes, my order was found in the warming oven. So...I paid full price for cold, cardboard-like pizza after waiting nearly 40 minutes. Come on! Totally unacceptable. The staff member just said, "Sorry, we don't have a good system". Once I got home, I had further realized that they did not even include the right sauce on my pizza. I'm baffled right now.