After watching a barista struggle to scrape stuff out of the blender using her hand and a desperate cup, then getting the wrong drink even after I clarified 3 times which one I wanted (basic, simple frappuchino), then when I did get the 'right' drink it looked completely different than what it ALWAYS looks like when I get it from other stores BUT one of the other baristas was condescendingly repeating that was the right drink this time. One of the baristas dumped mocha coated ice back into the main ice bin!
The first time it wasn't even the same frappachino, and the guy taking my order said "umm, ya we have a mocha drink" when I asked for a dark mocha. Sounded like he had NO IDEA what was on the menu! Nobody bothered to check anything with anyone else either. They acted like I was a nuisance.