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| - Dining at this place reminds me of how customers would feel on an episode of Restaurant Impossible and Kitchen Nightmares on Food Network. The one star is just for the fish and chips (15.95), which was fresh and fried perfectly. Everything else we ate seemed to be defrosted and cooked in a microwave, hence the comparison to some restaurants on the shows. Our server was Wendy, who made it very obvious she did not want to serve us, maybe we were not her type??? We were one of few tables there for a date night. The Lakers game was on and even though the small screen at our table did not work we were still able to watch both a basketball and hockey game on the larger screens. It was not busy so Wendy apologized for taking so long to take our order. She recommended the Grand Slam cocktail ($10) which did not even give me a buzz, I think they forgot to throw the alcohol in it. We also ordered fish and chips and the large sampler appetizer ($39.99 and so not worth a dime). This is one of the restaurants where the waitress takes the order and brings drinks and everything else is done by someone else, I always wonder how the tipping works since the waitress does not do much of anything. It took over 45 minute for the food to come out. During this time, others were seated at the booths behind and in front of us. Wendy took extra good care of them, they all got their food before us and some even finished before our food came. She would check on each table, skip us and not even offer a refill on the bf's soda. When our food arrived, it looked horrible. Buffalo wings both boneless and bone in looked like it was the pre-seasoned frozen and microwaved out of a bag. Cheese curds were soggy. Riblets were also microwaved. Chips were stale and the spinach artichoke dip had maybe one artichoke leaf in it, some spinach and the rest was all microwaved cheese and the grease layer had risen to the top, the dish never hit the burner. We were using a comp so we did not have to pay which was good. Since Wendy ignored us, we did not leave her a tip. We dined at a different restaurant in the same casino during the week and left a big tip. It is not that we are cheap, but tips are not mandatory, especially for horrible service. Everyone is entitled to their personal opinion about people, but it should not come out as so obvious to customers in a restaurant, since the key to restaurant success is all due to customers. One star is just for the fish and chips, good, but not so good that we would return. If the comps were a way of promoting restaurants in this casino, they should take this one off the list.
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