Had high hopes going in, left in anger and disappointment. Everything that could have went wrong did go wrong.
- I made reservations for the evening, they gave my table away to some other person.
- champagne cocktail was flat
- burger was raw but bun was burnt, and took 45 minutes to arrive even after they told us repeatedly kitchen was "waiting for it to come to temperature".
- bangers and mash came with one banger.
- had to wave down the waiters to get a new drink.
- kept alternating between the manager and waitress for service, making service inconsistent.
- failed to tell us what the soup of the day was.
- failed to tell us they were out of a particular food from the winterlicious menu until I tried ordering.
- failed to answer a question I had because of the alternating service, one thought the other had come back with it.
Didn't get charged for one of the meals but still came out to $70 and took 2 hours as well and we barely got our entree. Mind you the place wasn't even busy, there was no excuse for lack of service or the slowness in the kitchen. We ended the night with some reliable Chinese takeout.