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  • This Restoration Hardware embodies pretty much everything that I dislike about the stereotypical Scottsdale business. It oozes pretension (What furniture store needs their own valet parking, especially when the parking garage is literally right across the street from it?), with salespeople that won't give you the time of day if they don't consider you worthy of shopping there. I passed by at least 3 salespeople who walked by, ignoring me. I walked in and looked at all the furniture. Every single piece had the same drab, linen-pale-beige, burlap-sack colored fabric on it. From the looks of it (And since no salesperson deigned to talk to me to let me know otherwise), it seemed like the furniture upholstery only came in this color, and in this linen-like, sack-like fabric. I know now after looking at the website that there are actually a multitude of fabrics and colors to choose from. Why would they put the same exact, pedestrian shade and fabric on all their furniture, on all 3 floors? Variety is good! It lets customers know that your furniture is customizable! The only person there that actually talked to me was their valet, who thanked me and wished me a good day even though I didn't use their services. Their salespeople could take some lessons in customer service from him!
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