Dr. Paul is great to work with... professional, efficient, and personable. However, the staff's efficiency, not so much. I was called and asked if I wanted to book my annual appointment so I requested December 4 and immediately noted it in my calendar. When I arrived they said I did not have an appointment today and that I had missed my appointment from November 30. I never scheduled for November 30. They didn't apologize or try to fit me in. This is not the first time this has happened. I really like Dr. Paul but it appears I need to look for another location that knows what good customer service is.