I took my mom here and there was no one ahead of us in line, which was great because every other time I had passed by they were so busy. There was one girl making the ice cream and two people at the register (one was being trained). Everyone was VERY nice. However, it took FORVER (over 5 minutes) to get ONE of our ice creams, and by the time my mom finished hers and we were talking for a bit, mine was finally ready. So I sat watching mom eat hers and then she had to sit and watch me eat mine. It was awkward and kind of rude (I'm used to getting all food orders at once so everyone can eat at the same time). It's not like the girl making it was screwing around, but there is definitely a lack of efficiency. I also ordered the brownie bowl and the brownie was rock hard. It's as if it was sitting out for a week. I couldn't even eat it I was worried I'd chip a tooth. Good to try once if you have time to kill, but we won't be going back.