This all happened on 12/21/2014
My siblings vehicle was malfunctioning, which is the reason to take a car in.
I informed the front desk agent there seems to be a problem with the radiator. Me not being a mechanic, I agreed for a full inspection of the vehicle. Meanwhile the representative asked me to apply for a credit card and any inspection would be free if approved.
I gladly applied, and was denied. Big deal. The big problem is that he tore the sheet with my personal information and placed it on his desk. I have no Idea if the information was thrown away or it it was shredded. Being that this location has a BBB sticker, it gave me somewhat; peace of mind.
They "found the issue" claiming there was no leak anywhere..(as a professional business I trust they found the issue) and I agreed for them to replace some sensors.
Today the car is dead in the middle of the road while My Sibling is wondering if anything was actually done to the car.
HORRIBLE EXPERIENCE, now I will have to wait to see if my personal information will be stolen.
Good Job TireWorks!
I am going back in today to see what will be done. Might change review as I am in the customer service business and company image is huge.
Will be going to the BBB after today.
*LIFE LESSON, CHECK REVIEWS BEFORE WASTING HARD EARNED MONEY*