I enjoyed my CenturyLink service at first. It was a fair and competitive price. I checked out all of the providers in the area before purchasing. However, once my promotional deal ended I was paying double. I called and spoke to a very kind customer service representative, but she was unable to lower my bill because I was not a new customer. All of the promotions are for new customers only. Annoying. I canceled my service and switched providers which cut my bill in half. After paying what I thought was my last and final CenturyLink bill I received another bill! Disconnection fees. What a rip off! And I returned my rented equipment myself to the CenturyLink store. I called about disconnection fees as well. The only thing they could offer was that she would put a note on my account that I was never informed about the fee. Not very helpful for me.