I wish I could choose no stars. Originally a happy customer I had taken my ring in to be fixed for the 3rd time in just over a year. I decided I want to upgrade my center diamond and tried asking the lady I believe her name is Chris, that I would like to make sure they have the kind and quality I am looking for before bringing in my husband in a few days on his day off. She told me that when I bring my husband in we will look! Wow!! I tried to explain he will not come in and drive all the way there if they do not have what we want and she said "we will have it" completely rude and horrible customer service. I could easily cut the check just like my husband could but we make decisions together ultimately mine being the last one cause it's for my ring. My decision is to never do business here again and that's too bad cause we have spent a lot of money here. I work in sales and if I ever told someone's spouse we will wait till your husband is here, I would be out of a job. Stay away from this place