About: http://data.yelp.com/Review/id/bJDKV410RPWgvvYcSj-cqQ

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About: http://data.yelp.com/Review/id/bJDKV410RPWgvvYcSj-cqQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-10-22 00:00:00 (xsd:dateTime)
itemReviewed	Canadian Watch Imports
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	I had purchased a watch from Vic several years ago, and walked out of the store feeling scammed. The watch required repairs several years later and I took it back to him. He basically priced my repairs so high that he tried to convince me to purchase another watch. I walked out thinking that their business practices were way to "shady" for me and swore I would never be back. I had that watch repaired for a fraction of the quoted price elsewhere. 13 years later, I still wear that watch. So, after my trusted watch technician closed down, I had no other place (in close proximity) to go to other than Canadian Watch Imports at their new location at 392 Spadina Ave. I went there rather begrudgingly. I went to repair my watch band and had a vintage watch which needed the glass replaced. I dealt with Vic who surprisingly remembered the watch he sold me and even remembered the year. He offered me a few choices on bands which I found to be average to expensive. Vic was honest with me when it came to replacing the glass on the vintage watch which he said was next to impossible. He provided me with a few options and offered his genuine opinion on a replacement. I replaced the band on my watch which cost $48.35. He waived the fee for the 2 steel pins (which he replaced) and 4 cuts in the band to make it fit. For a grand total of $54.64. I appreciated the fact that he didn't charge me. I was still weary that I was going to be hosed somehow. I came back a few days later for my vintage watch glass replacement. He still hadn't completed it, but as soon as I showed up he immediately attended to the repair which took about 10mins. He did a meticulous job. That cost me just over $50. We got talking about some of the negative reviews he has had regarding his business. I really think he is trying to improve his customer service. He is genuinely concerned about his business reputation, and I learned that he would rather repair watches properly with genuine parts, then use cheap replacements as he identified on my current watch that my 'trusted' watch technician had previously replaced. In fact I saw him turn away a customer that was insistent that he replace a part on his watch with an alternative part and he refused. Vic later explained to me that he would rather have a customer walk away then provide an inferior service. I'm not saying that he has the greatest interpersonal skills, he's not rude, but it's all business with him. I think if he were to take his time and talk to customers like he did with with me, people would warm up to him. He is an intelligent person who takes pride in his work....he just wants to be sure he is going to get paid for it and that can come across the wrong way sometimes. Will that be cash or debit?
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Andy

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