I've had generally good experiences with the food here. But the ordering process recently has been a hot dumpster fire. The person taking the order can't remember to ask for the phone number or the name or both! So when we go to pick it up, they haven't made the food. So then we have to awkwardly stand there and waste 15-20 minutes of our lives, waiting for what should have already been done. Is it too hard to comp your customers for your mistakes? The employees seem to be having the time of their lives talking about Jay and Silent Bob, but ignoring the satisfaction of their customers. These were on orders between $40 and $50 and not on extremely busy nights. I'm done with Pizza Roma. I'll buy my pies somewhere else from now on. Once the boys behind the counter pay more attention to detail, I might be back....