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  • What a freakin horrible experience. It was the middle of August and my AC broke on a Wednesday night. I was under the impression that George Brazil was a good company so I called them first. The repair guy that came out was friendly and helpful, but I wasn't really planning on getting it repaired. It is too old, turns out the repair guy doesn't handle new installs, I have to pay him $90 for coming out and then wait for a sales guy to come out. Luckily the Sales guy came out the same day, this was Thursday. Well this sales guy was a huge jerk. He comes in and spends a couple minutes looking around and then tells me that I need to replace all of my ducts. I don't and I know that. It was pretty clear that he was here to sell me new ducts and that was his job. I told him I didn't want the duct work and he got pissed and stormed out of my house. I was in shock, he didn't even want to sell me the AC without the new ducts, which by the way made it a $10,000 plus job. Well, I'm not and idiot and I'm not going to get bullied into wasting money, so I let him leave. In the middle of August, I was obviously committed to using them and the shady sales person was using that to force me to get new ducts. Luckily, my family knows a trustworthy AC guy named Bob over at Aireco and he came out right away and got me set up with a better AC unit installed for $5400. The problem is, the day I wasted with George Brazil meant that Bob didn't come out until Friday and it was too late for him to get it done that week, I had to wait till Monday. So I went 5 days with no AC. Of course, it saved us thousands so it was worth it. The moral of the story is, make sure you know someone trustworthy before your AC breaks. You don't want to be stuck dealing with someone like these guys. Of course Bob can charge way less than these guys. He's not spending a ton on advertising, in fact he doesn't advertise, he only need word of mouth. And he doesn't employ a bunch of shady sales people. Well, to be honest, you can't blame the salesperson. I'm sure he has to be shady cause he works for a shady company.
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