The staffs at this Andaz location are surprisingly well ... undertrained aka straight up clueless. No one can give a reliable answer to anything.
From check in to valet to restaurant service, we were continuously given contradicting answers or "how am I supposed to know".
Ex #1 - booked our room to include complimentary breakfast - asked 3 diff staffs to inquire what that breakfast would be - 3 answers "from breakfast buffet to one entree per person to $60 for the entire room".
Ex #2 - Asked the check in staff to have someone bring our luggages and jackets to our room. Gave a friendly reminder to include our jackets (description of color and every detail possible). The bell boy only brought our luggages and delivered our jackets to another room. My husband had to walk back to the check in to find out what happened. Apparently the staffs were scrambling trying to back track where they could possibly delivered our jacket.
Ex #3 - saw a resort trolley stopped in front of our lobby. We asked the check in staffs what that was for. No one had a clue.. "they come regularly". But where does it go? Can we go on it too? Is it complimentary? They honestly had no idea... what?
The list goes on and on..
Extremely disappointed by this Andaz location. 5 star property with 2 star service. If it wasn't for the fact that we had stayed in other Andaz before (and had known better what their brand stands for), we would honestly never choose Andaz again.