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  • We adopted our Shih Tzu from the Puppies N Love at Paradise Valley Mall about 2 months ago. We've fallen in love with this little guy. We found staff was friendly and helpful, and the store appeared to be clean. Would we purchase another dog from them? Most likely, NO. The reason is for 2 months this puppy has been to the vet on a regular basis with parasites, and a TERRIBLE cough from a respiratory infection. We were told he had recovered from the infection, which was untrue. In our opinion, the puppy should not have been sold until his cough had gone away, it's finally calming down so hopefully it will be gone soon. For certain, had we heard the cough while at the store we would not have selected him. Regarding the parasites, even though his medical sheet from the pet store said he'd been treated twice, he had to be treated 3 more times (10 days each) with a stronger medication, probotics, and a anti-inflammatory medication. We felt so bad for him knowing his tummy was miserable. We know that parasites can occur with so many puppies in a store, but 5 treatments?!? The expenses continue to go up because our 2 other dogs have been infected and are being treated too. We've submitted 2 claims to the warranty company so hopefully we'll receive reimbursement shortly. Of course, that doesn't cover the other dogs. So far, we have spent over $800 in vet bills alone since bringing our puppy home. I can't say we're very happy about that! We received a call from the home office inquiring on how our puppy was doing. We appreciated the call, but it seemed the lady only wanted to hear that we adored our puppy, and was not as interested in knowing the health issues.
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