The young woman at the front desk and the guy (don't know his name but had cool ear plugs) that took my blood were very friendly. Negative marks to the other older lady in the lab-she was rude to customers and coworkers. Negative marks for a gross bathroom where they take the urine sample. The toilet seat had a lot of urine & pubic hair on the seat, as well as on the floor. The bathroom in general was dirty. Positive marks for the lab guy. I have tough veins to find and he got mine on the first stick.