I thought this office was really good until I made a appointment for myself, the office called my phone over 4 times just to confirm one appointment and then proceeded to leave a voicemail saying I had no voicemail at all but I was able to get the voicemail of that conversation. I arrived in the office On time and it was a Saturday my appointment was at 12:20 and the place was full of people. When I approached the front counter greeted by a rude worker asked me what kind of insurance I say VSP , he response well it is not covered , my reply well how is that I just brought my son in this past Tuesday prior to this appointment, her response well your put of network so won't cover the full benefit. My response was well whatever because her delivery was terrible. I went in the back waiting area and Sat there for all of 5 minutes to think why should I pay more and also be treated terrible I walked out the same rude staff member watch as I walked out never got a call back or anything this office is very disappointing my son's glasses are due in by the 4th I an so glad that will be the last time I have to even patronize this place , I have called today over 20 times to get one ring and a busy signal needless to say will not ever recommend this office or go back