Excellent Customer Service!
You are greeted by a receptionist who is very courteous and knowledgeable on the protocols on watch repairs.
The watches i have taken in are both Rado and CK.
The technicians are amazing and skilled at what they do.
When you walk in you can see right through a window at how hard and diligent the technicians are working.
Its much better than sitting in a place looking at bare walls for 20 minutes.
They come out quickly to great you, assess your watch and tell you exactly how long it will take to fix it.
Swatch Group really knows quality and how to care for there customers.
From the secretary to the lab technicians on site, this place is first class in service.
The only drawback is that they will only deal with watches that Swatch Group distributes, even if you just need a battery change for another brand.